Refund policy

RETURN POLICY

If you’re not satisfied, we offer returns under the following conditions:

1.   Eligibility

• You may return unused, unopened items in their original packaging within 30 days of delivery for a refund.
• To be eligible for a return, the product must be in the same condition you received it in.
• Proof of purchase (receipt or order number) is required.

2. Non-Returnable Items

The following items are non-refundable and non-returnable:

• Digital downloads or digital products
• Gift cards
• Personalized or customized items
• Clearance or final sale items

3. Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.
• Please contact us at justcosmicwitchythings@gmail.com before returning an item to receive instructions and a return authorization.

 

REFUND POLICY

Refunds are only issued for defective or damaged items, incorrect item shipped, duplicate charges, or item not delivered. No other returns are issued. Refunds will not be issued for returned items that are used, opened or damaged by the customer.

1. Refund Process

• Once we receive and inspect your return, we will notify you via email.
• If approved, your refund will be processed within [5–10 business days] to your original payment method.
• Refunds may take additional time to appear depending on your bank or credit card issuer.

2. Late or Missing Refunds

If you haven’t received your refund yet:

• First, check your bank account or credit card again.
• Then contact your payment provider—it may take some time before your refund is officially posted.
• If you’ve done all this and still have not received your refund, please contact us at justcosmicwitchythings@gmail.com